At CharFlut, each product is made to order to ensure that you receive a unique and personalized item. Due to the nature of our production process, we do not accept returns or size/color exchanges once an order has been placed.
1. Non-Returnable Items
All sales are final. We do not accept returns or exchanges for any products due to incorrect size, color, or change of mind. Please carefully review your order before finalizing your purchase.
2. Reshipping Policy
If your order is returned to us due to a carrier error or an invalid address, we will gladly offer to reship the order at no additional cost. Please make sure that your shipping address is accurate at the time of purchase to avoid delays.
3. Damaged or Defective Products
If your product arrives damaged or defective, you have the option to request a replacement or a refund. To be eligible, you must contact us within 30 days of receiving your order. We may require photographic proof of the damage or defect before processing your request.
4. Missing Orders
If your order hasn’t arrived within the expected delivery timeframe, you must submit a claim within 30 days after the estimated delivery date. We will investigate the issue and work with you to find a suitable resolution.
5. How to Submit a Claim
To submit a claim for a damaged, defective, or missing order, please contact our support team at support@charflut.com with your order number and any relevant details. For damaged or defective items, please include photographs showing the issue.
6. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
CharFlut Email: support@charflut.com Address: 304 S Jones Blvd 8935, Las Vegas, Nevada, 89107
This policy outlines the key points for handling returns, refunds, and claims in a clear and customer-friendly manner.
